Shipping & Returns
Shipping & Returns Policy
OXZGEN/CaptaVida Shipping & Returns Policy
eRewards products are only available in the United States and the US Virgin Islands. Orders process within 24-48 hours of receipt unless an item is on backorder. In the case of a backorder, we will fulfill all available eRewards products as soon as they become available. The average transit time is 5-7 business days and may vary based on location. Shipments outside the 48 contiguous United States may experience longer transit times.
Once the carrier shows the order has been successfully delivered, it is considered fulfilled and complete. eRewards is not responsible for lost or stolen items and will not provide replacements.
Returns and Refund Policy
If you are not fully satisfied with your purchase, you may request a full refund for the purchase price within 15 days of receipt of shipment..
Products must be returned to receive a full refund. Returns can be initiated through any of the following methods:
- Click the “Return Item(s)” button on your order page OR
- Call OXZGEN/CaptaVida Support at 1-844-5-OXZGEN (1-844-569-9436)
Product(s) must be returned to OXZGEN or CaptaVida at the address below. Returned product must be unused, unopened, and in resalable condition. Refunds will be issued, minus shipping and handling, once product has been received by OXZGEN/CaptaVida and has cleared the inspection process. Eligible refunds will be made to the billing method used for the order and will be authorized within 15 days of receipt of the returned product by OXZGEN/CaptaVida.
Process for Return
In order for a product return to be processed efficiently, we request that you:
- Initiate return for refund by contacting OXZGEN/CaptaVida using the online Return Item(s) button OR by calling 1-844-569-9436
- Provide your original order number and reason for return
- On the outside of the return shipment box, clearly print the original order number in indelible ink. Packages without visible order numbers may be rejected by OXZGEN/CaptaVida
- You are responsible for prepaying all shipping costs related to the returned items. OXZGEN/CaptaVida do not accept collect packages
- You are encouraged to add a prepaid tracking or delivery confirmation service to all return packages. If returned product is not received by OXZGEN/CaptaVida, it is your responsibility to trace the shipment.
Please mail your return package to the address provided below:
40180 US Highway 19 N
Tarpon Springs, FL 34689
Incorrect or Damaged Product Policy
If the product you received is incorrect or damaged, you must notify OXZGEN/CaptaVida within 72 hours of receipt the shipment. We also require a picture of the incorrect or damaged order. Once received and confirmed by OXZGEN/CaptaVida, your replacement items will be sent within 15 days. You will not be required to return the damaged or incorrect order.
To initiate the exchange, contact OXZGEN/CaptaVida through any of the following methods:
- Call OXZGEN/CaptaVida Support at 1-844-569-9436 OR
- Email [email protected] with order number, product issue, and picture
OXZGEN/CaptaVida will honor the exchange if the product is damaged or incorrect due to OXZGEN/CapaVida error. If an order is returned and OXZGEN/CaptaVida deems the product is not damaged nor was it fulfilled in error, the customer is responsible for applicable shipping charges.
TeeVee Shipping & Returns Policy
Limited Hardware Warranty
Subject to the additional terms and conditions set forth below, TeeVee provides this Limited Warranty:
- Only to the person or entity that originally purchased the Player from TeeVee.
- One (1) year limited hardware warranty for Player purchased and delivered to the end user within the United States.
TeeVee warrants the Player hardware against defects in materials and workmanship under the normal use for a period of one (1) year from the date of purchase (“Warranty Period”). If TeeVee determines that the Player’s hardware is defective, TeeVee will either repair or replace the unit with either a new or rebuilt Player, at its option. If the Warranty Period has expired or is otherwise not applicable, we will return the Player to you at your cost and expense.
Return and Warranty Service Process
Please access and review TeeVee’s online help resources at TeeVee.tv/support before seeking warranty service. Returns for your new Player must be within the 15-days of receipt. Please mail your return package to the address provided below:
400 Andrews St
Rochester, NY 14604
Daily Dimes eGift Card Shipping & Returns Policy
Daily Dimes™ eGift Cards are delivered electronically via email. We suggest that you double check your order before completing your purchase because all sales are final and nonrefundable. Daily Dimes™ is not responsible for lost, stolen, or deleted eGift Cards.
Daily Dimes Clip & Ship Coupon Clipping Service's Shipping & Returns Policy
If you discover a challenge with your order, please let us know by contacting Member Services at (888) 835-6788, Option 1. All First Class Mail orders are shipped FREE. Expedited shipping is available for an additional fee. Costs are determined by the delivery method. All Clipping Service purchases are final and nonrefundable.