Shipping & Returns

Shipping & Returns Policy

 

MontaVida Shipping & Returns Policy

5LINX sells and ships MontaVida items only within the boundaries of the (Continental) United States and Puerto Rico. No shipments can be made to:

  •          APO / FPO
  •          PO Box addresses
  •          Freight forwarders
  •          Addresses outside of the United States.

The shipping & handling cost to process and ship your order is determined prior to application of any discounts or promotions. Cost varies based on location. All products are expected to be in stock. However, if a product is on backorder, customers will be notified by email within 7 days of their order date. Most orders will be fulfilled within 10 business days, but could take up to 30 business days. Orders are shipped on business days only.  Business days are Monday-Friday, excluding federal holidays within the United States.

Returns & Refund Policy

Returns for refund must be initiated and the product returned to 5LINX within 15 days of receipt of shipment.  Returns can be initiated through any of the following methods:

  •            Click the “Return Item(s)” button on your order page OR
  •            Call 5LINX Customer Care at 1-844-727-9355

Product(s) must be returned to 5LINX at the address below. Returned product must be unused, unopened, and in resalable condition. Refunds will be issued, minus shipping and handling, once product has been received by 5LINX and has cleared the inspection process.  Eligible refunds will be made to the billing method used for the order and will be authorized within 15 business days of receipt of the returned product by 5LINX.

Process for Return

In order for a product return to be processed efficiently, we request that you:

  1.          Initiate return for refund by contacting 5LINX using the online Return Item(s) button, or by calling 1-844-727-9355.
  2.          Provide your original order number and reason for return.
  3.          On the outside of the return shipment box, clearly print the original order number in indelible ink.  Packages without visible order numbers may be rejected by 5LINX.
  4.          You are responsible for prepaying all shipping costs related to the returned items.  5LINX does not accept collect packages.
  5.          You are encouraged to add a prepaid tracking or delivery confirmation service to all return packages.  If returned product is not received by 5LINX, it is your responsibility to trace the shipment.

US/ Puerto Rico Customers: please mail your return package to the address provided below:


MontaVida Returns
870 Lively Blvd
Wood Dale, IL 60191

Incorrect or Damaged Product Policy

If the product you received is incorrect or damaged, you may return it to 5LINX for an exchange.  Returns for exchange must be initiated and product returned within 15 days of receipt of shipment.  To initiate the exchange, contact 5LINX Customer Care at 1-844-727-9355.

Product(s) must be returned to 5LINX at the address below.  A replacement shipment will be sent once the original shipment has been received by 5LINX and has cleared the inspection process.  A replacement shipment will be sent out within 15 days of 5LINX receiving the original shipment.  5LINX will honor returns for exchange if the item is damaged or if the product is incorrect due to a 5LINX error.  If an order is returned and 5LINX deems the product is not damaged nor was it fulfilled in error, the customer is responsible for applicable shipping charges.

US/ Puerto Rico Customers: please mail your return package to the address provided below:


MontaVida Returns
870 Lively Blvd
Wood Dale, IL 60191

 

OXZGEN/CaptaVida Shipping & Returns Policy

OXZGEN and CaptaVida items are sold and shipped only within the boundaries of the United States. No shipments can be made to:

  •          APO / FPO
  •          PO Box addresses
  •          Freight forwarders
  •          Addresses outside of the United States.

The shipping & handling cost to process and ship your order is determined prior to application of any discounts or promotions. Cost varies based on location. All products are expected to be in stock.  However, if a product is on backorder, customers will be notified by email within 7 days of their order date. Most orders will be fulfilled within 10 business days, but could take up to 30 business days. Orders are shipped on business days only.  Business days are Monday-Friday, excluding federal holidays within the United States.

Returns and Refund Policy

If you are not fully satisfied with your purchase, you may request a full refund for the purchase price within 15 days of receipt of shipment..

Products must be returned to receive a full refund. Returns can be initiated through any of the following methods:

  •          Click the “Return Item(s)” button on your order page OR
  •          Call OXZGEN/CaptaVida Support at 1-844-5-OXZGEN (844-569-9436)

Product(s) must be returned to OXZGEN or CaptaVida at the address below.  Returned product must be unused, unopened, and in resalable condition.  Refunds will be issued, minus shipping and handling, once product has been received by OXZGEN/CaptaVida and has cleared the inspection process.  Eligible refunds will be made to the billing method used for the order and will be authorized within 15 days of receipt of the returned product by OXZGEN/CaptaVida.

Process for Return

In order for a product return to be processed efficiently, we request that you:

  1.     Initiate return for refund by contacting OXZGEN/CaptaVida using the online Return Item(s) button OR by calling 1-844-569-9436
  2.     Provide your original order number and reason for return
  3.     On the outside of the return shipment box, clearly print the original order number in indelible ink. Packages without visible order numbers may be rejected by OXZGEN/CaptaVida
  4.     You are responsible for prepaying all shipping costs related to the returned items.  OXZGEN/CaptaVida do not accept collect packages
  5.     You are encouraged to add a prepaid tracking or delivery confirmation service to all return packages. If returned product is not received by OXZGEN/CaptaVida, it is your responsibility to trace the shipment.

Please mail your return package to the address provided below:

OXZGEN/CaptaVida Returns
40180 US Highway 19 N
Tarpon Springs, FL 34689

Incorrect or Damaged Product Policy

If the product you received is incorrect or damaged, you must notify OXZGEN/CaptaVida within 72 hours of receipt the shipment.  We also require a picture of the incorrect or damaged order.  Once received and confirmed by OXZGEN/CaptaVida, your replacement items will be sent within 15 days.  You will not be required to return the damaged or incorrect order.

To initiate the exchange, contact OXZGEN/CaptaVida through any of the following methods:

  •          Call OXZGEN/CaptaVida Support at 1-844-569-9436 OR
  •          Email [email protected] with order number, product issue, and picture

OXZGEN/CaptaVida will honor the exchange if the product is damaged or incorrect due to OXZGEN/CapaVida error.  If an order is returned and OXZGEN/CaptaVida deems the product is not damaged nor was it fulfilled in error, the customer is responsible for applicable shipping charges.

 

TeeVee Shipping & Returns Policy

Limited Hardware Warranty

Subject to the additional terms and conditions set forth below, TeeVee provides this Limited Warranty:

  •          Only to the person or entity that originally purchased the Player from TeeVee.
  •          One (1) year limited hardware warranty for Player purchased and delivered to the end user within the United States.

Limited Warranty

TeeVee warrants the Player hardware against defects in materials and workmanship under the normal use for a period of one (1) year from the date of purchase (“Warranty Period”). If TeeVee determines that the Player’s hardware is defective, TeeVee will either repair or replace the unit with either a new or rebuilt Player, at its option. If the Warranty Period has expired or is otherwise not applicable, we will return the Player to you at your cost and expense.

Return and Warranty Service Process

Please access and review TeeVee’s online help resources at TeeVee.tv/support before seeking warranty service. Returns for your new Player must be within the 15-days of receipt. Please mail your return package to the address provided below:

5LINX Returns
400 Andrews St
Suite 400
Rochester, NY 14604

Daily Dimes eGift Card Shipping & Returns Policy

Daily Dimes™ eGift Cards are delivered electronically via email. We suggest that you double check your order before completing your purchase because all sales are final and nonrefundable. Daily Dimes™ is not responsible for lost, stolen, or deleted eGift Cards.

 

Daily Dimes Clip & Ship Coupon Clipping Service's Shipping & Returns Policy

If you discover a challenge with your order, please let us know by contacting Member Services at (888) 835-6788, Option 1. All First Class Mail orders are shipped FREE. Expedited shipping is available for an additional fee.  Costs are determined by the delivery method.  All Clipping Service purchases are final and nonrefundable.