Shipping & Returns
eRewards.shop products are only available in the United States and the US Virgin Islands. Orders process within 24-48 hours of receipt. We do not ship to APO & FPO addresses. The average* transit time is 5-10 business days (holidays may impact this time frame) unless expedited and may vary based on location. Shipments outside the 48 contiguous United States may experience longer transit times.
Free Shipping on all purchases over $99.* (*Excludes Bulk Wholesale and Mix & Match Purchases. A 3% Shipping & Handling Fee applies.)
$5.95 Shipping Fee applies to all purchases under $99.
Once the carrier shows the order has been successfully delivered, it is considered fulfilled and complete. OXZGEN is not responsible for lost or stolen items and will not provide replacements.
Expedited shipping & insurance may be offered and if selected, the associated costs will be charged to the customer at the time the order is placed. Requests for expedited shipping or insurance after the order completes will not be honored.
Shipping & handling fees are non-refundable. eRewards.shop is not responsible for refunding fees if the carrier fails to fulfill their commitment.
Expedited shipping requests are processed upon receipt of the order during business hours. Based on the time of day and the carriers’ pick up times, the order may ship the same day or be processed with priority the next business day.
We do not expedite to PO Boxes.
Once the carrier confirms an order has been successfully delivered, it is considered fulfilled and complete. eRewards.shop is not responsible for lost or stolen items and will not provide replacements.
If an order is returned to eRewards.shop with insufficient postage, the customer is responsible for the additional fee. Similarly, if the customer requests the package be reshipped, the customer is responsible for the subsequent shipping & handling fees.
Returns and Refund Policy
Products can be returned within 15 days of the order date. Returned products must be unopened, unused, and in a resalable condition. Returns can be initiated through any of the following methods:
- Email [email protected]
- Call our eRewards.shop Solutions Center at 800-799-9019
Product(s) must be returned to eRewards.shop at the address below. Refunds will be issued, minus shipping & handling and a 25% Restocking Fee, once the product has been received by eRewards.shop and has cleared the inspection process. Eligible refunds will be applied to the billing method used for the original purchase and will be authorized within 15 days of receipt of the returned product by eRewards.shop.
Process for Return
For a product return to be processed efficiently, we request that you:
- Initiate a return request and refund by email or phone
- Provide your original order number and reason for return
- On the outside of the return shipment box, clearly print the original order number in indelible ink
- Packages without visible order numbers may be rejected by eRewards.shop & returned
You are responsible for prepaying all shipping costs related to the returned items. eRewards.shop does not accept collect packages.
You are encouraged to add a prepaid tracking or delivery confirmation service to all return packages. If returned product is not received by eRewards.shop, it is your responsibility to trace the shipment.
Please mail your return package with the order number visible on the package to;
40180 US Highway 19 North
Tarpon Springs, FL 34689
Incorrect or Damaged Product Policy
If the product you received is incorrect or damaged, you must notify eRewards.shop within 72 hours of receiving the shipment.
We require a photo of the incorrect or damaged order, and a copy of the invoice that was included in your package. Once all documentation has been received and the product has been confirmed by eRewards.shop to be unopened, unused & resalable, replacement items will ship within 15 days. You may be required to return the damaged order and we may request the return of any item prior to replacing it.
To initiate an exchange, contact eRewards through any of the following methods:
- Call our eRewards.shop Solutions Center at 800-799-9019 OR
- Email [email protected] with order number, product issue, and photo,
eRewards.shop will honor the exchange if the product is damaged or incorrect due to eRewards.shop inaccuracy.
If an order is returned and eRewards.shop determines the product is not damaged nor fulfilled in error, the customer is responsible for all return shipping charges and/or a 25% Restocking Fee.